Consumer Access Specialist- FLT/VR
New
J
JobgetherHealthcare
Based in the United States, 12:00 p.m. to 8:30 p.m.Full-TimeEntry
Salary16.79 - 26.86 USD per hour
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Job Details
- Experience
- At least 1 year of customer service experience is preferred.
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- High school diploma or equivalent is required; an associate degree is preferred.
- At least 1 year of customer service experience is preferred.
- Previous healthcare experience is preferred, particularly in patient access or healthcare administration.
- Revenue cycle experience is preferred.
- Strong understanding of Microsoft applications and familiarity with database systems.
- Ability to learn and perform multiple tasks while maintaining accuracy and organization.
- Excellent verbal and written communication skills with a professional and patient-centered approach.
- Demonstrated maturity and sound judgment when interacting with patients, physicians, insurance representatives, and other stakeholders.
- Ability to operate standard office technology, including computers, fax machines, printers, and scanners.
- Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) certification is preferred.
Responsibilities
- Perform Medicare compliance reviews and issue Advance Beneficiary Notices of Noncoverage when required.
- Prepare accurate estimates of patient financial responsibility, collect payments, and establish appropriate payment arrangements.
- Coordinate with utilization management teams to resolve pre-authorization issues and ensure patients receive necessary logistical and service information.
- Contact insurance providers to verify patient eligibility and benefits and obtain required pre-authorizations within established timelines.
- Register patients for healthcare services accurately, ensuring complete information and minimizing duplicate medical records.
- Communicate professionally with patients, physicians, insurance representatives, and internal teams to address questions and resolve issues.
- Manage multiple administrative and patient access tasks efficiently while maintaining accuracy, confidentiality, and service quality.
- Use computer systems, Microsoft applications, databases, and standard office equipment to complete daily responsibilities.
- Organize work systematically and adapt to changing priorities in a remote healthcare environment.
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