System Access Specialist
New
R
R1 RCMHealthcare IT
United StatesFull-TimeMiddle
Salary16.61 - 22.95 USD per hour
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Job Details
- Experience
- 2+ years of customer service, help desk, system access, or related support experience.
- Required Skills
- SharePointMicrosoft ExcelMicrosoft OfficeCustomer service
Requirements
- 2+ years of customer service, help desk, system access, or related support experience.
- Proficiency with Microsoft Office tools, particularly Excel, Word, Outlook, Teams, SharePoint, and OneNote.
- Strong attention to detail with the ability to assess priorities, organize work, and consistently meet deadlines.
- Clear written and verbal communication skills and the ability to maintain professional relationships with internal and external contacts.
- Ability to work independently in a remote environment while using available tools and resources effectively.
- Comfort managing multiple requests at once and documenting process changes accurately.
- High school diploma or equivalent.
Responsibilities
- Process and manage user access requests across multiple R1 service lines and client systems.
- Track, prioritize, and follow up on outstanding requests, tasks, incidents, and assignments through a ticketing system.
- Provision and deprovision user access at the end-user and application levels.
- Monitor existing access issues and partner with users and client contacts to resolve missing or delayed access.
- Maintain accurate client job aids, access trackers, process documentation, and end-user troubleshooting guides.
- Respond to internal and external questions regarding access status and next steps.
- Maintain timely communication with client points of contact and provide status updates to System Access leadership.
- Participate in client touchpoints and collaborate with clients, vendors, Operations, Client Experience, and other business teams.
- Handle confidential information in accordance with healthcare privacy and security requirements.
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