Business & Fulfillment Operations Program Coordinator
New
N
NoaNetTelecommunications
Remote home office located in the State of Washington.Full-TimeMiddle
Salary75,800 - 105,000 USD per year
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Job Details
- Experience
- Two to five years of experience in telecommunications, operations, project coordination, customer support, or related fields.
- Required Skills
- Project ManagementNetSuiteCustomer support
Requirements
- Bachelor’s degree in Business, Telecommunications, Project Management, Communications, Marketing, or related field; equivalent experience considered.
- Two to five years of experience in telecommunications, operations, project coordination, customer support, or related fields.
- Strong organizational, communication, and customer service skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Experience with Monday.com, Box, Camvio, COS Systems, NetSuite, and Microsoft 365 preferred.
- Must maintain and possess a valid driver’s license, proof of insurance, and a satisfactory driving record.
- Ability to lift and carry up to 20+ pounds.
- Availability to travel as needed.
Responsibilities
- Coordinate departmental projects, service delivery activities, and operational initiatives across Business & Fulfillment Operations.
- Track project timelines, milestones, action items, and status updates while supporting leaders and project managers.
- Support customer onboarding, service activations, order processing, and customer experience initiatives.
- Maintain project documentation, records, repositories, and operational files utilizing Box and other business systems.
- Support workflow administration and coordination activities within Monday.com.
- Assist with administration and operational support activities within Camvio, COS Systems, and related OSS/BSS platforms.
- Support operational processes and reporting activities associated with NetSuite and other business systems.
- Prepare operational, customer, project, and performance reports for leadership review.
- Assist with KPI tracking, dashboard maintenance, and business performance reporting.
- Identify opportunities to improve workflows, documentation practices, reporting processes, and customer experience.
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