Product Manager

New

SupportNinjaSaaS, Digital Product

Remote - Philippines, 7pm- 4am MNL, M-FFull-TimeMiddle

SalaryPHP 75000 - 150000 / year

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Job Details

Minimum of three (3) years of experience in product management, preferably owning digital products, mobile/web applications, or SaaS solutions.
Hands-on experience conducting qualitative user research (e.g., usability testing, customer interviews) and quantitative analysis.
Experience applying testing and optimization frameworks (e.g., A/B testing, funnel analysis, onboarding flow design) to improve product adoption.
Experience with product analytics platforms (e.g., Firebase, Amplitude, Hotjar, GA4).
Experience with agile project management tools (e.g., Jira, ClickUp).
Outstanding communication skills, with the ability to translate user feedback into clear technical requirements.

Own and define product features and roadmap, ensuring alignment with business goals and the customer journey.
Design and execute market research and competitive analysis to identify market gaps, user personas, and emerging customer needs.
Conduct customer discovery, user interviews, and usability testing to identify friction points and validate prototypes before development.
Develop onboarding flows and adoption strategies to support user acquisition and product adoption.
Partner with Engineering, UX/UI Designers, Customer Success, and Marketing to translate customer insights into feature specifications (PRDs) and user stories.
Lead the creation and maintenance of product documentation, including feature specifications, release notes, and SOPs for internal teams.
Define, track, and analyze key product metrics (e.g., CAC, LTV, churn, DAU/MAU, NPS) to inform feature iteration.
Partner with customer-facing teams to deliver product enablement training, ensuring support staff are aligned with the customer journey.

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