Application Support Analyst
New
J
JobgetherIT Support
Based in United States, 24/7 on-call rotation including evenings and weekendsFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- SQLJavaServiceNow
Requirements
- Bachelor’s degree.
- 8+ years of related professional experience in application or production support.
- Strong experience providing two-tier application support in production environments.
- Proven ability to troubleshoot complex, multi-module custom applications.
- Extensive hands-on SQL experience and understanding of database principles.
- Working knowledge of UNIX and networking.
- Experience supporting Java-based applications.
- Familiarity with middleware and web server interactions.
- Experience with incident, change, and problem management processes (ITIL preferred).
- Experience using IT service management and ticketing platforms (e.g., ServiceNow, Remedy).
- Ability to monitor application performance and evaluate business impact.
- Willingness to participate in a 24/7 on-call rotation including evenings and weekends.
Responsibilities
- Provide technical support for production applications and business teams by investigating incidents and software defects.
- Deliver two-tier support to resolve complex production issues and ensure system availability.
- Develop data extractions, reports, and analyses using databases and report-writing tools.
- Monitor production system performance, track issues, and maintain documentation.
- Maintain scheduled jobs and resolve process failures.
- Support application maintenance and upgrade events.
- Participate in incident, change, and problem management, including major incident response.
- Mentor junior staff and provide technical guidance.
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