Technical Account Manager
New
J
JobgetherCybersecurity
RomaniaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityKubernetesCI/CDRESTful APIsStakeholder managementCustomer Success
Requirements
- 5+ years of experience in Technical Account Management, Customer Success Engineering, or similar customer-facing technical roles.
- Demonstrated ownership of complex technical implementations in enterprise environments.
- Hands-on technical knowledge of cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, APIs, containers, and Kubernetes.
- Ability to build structure and processes from scratch including playbooks and escalation procedures.
- Strong executive presence with the ability to communicate technical concepts to CISO-level audiences.
- Ability to lead business reviews and translate technical progress into business outcomes.
- Experience with AI tools for documentation, research, and operational efficiency.
- Strong ownership and ability to work in an ambiguous, early-stage startup environment.
- Cybersecurity experience in Application Security or cloud security is strongly preferred.
- Experience as a first or early post-sales hire at a startup is strongly preferred.
Responsibilities
- Own the technical relationship for enterprise customers, serving as the primary post-sales technical point of contact.
- Lead complex enterprise implementations from onboarding through production adoption.
- Work closely with customer technical teams to identify integration requirements and resolve blockers.
- Provide hands-on technical guidance across cloud platforms, CI/CD, APIs, containers, and Kubernetes.
- Act as a trusted advisor to senior customer stakeholders and security leaders.
- Run structured customer business reviews to demonstrate adoption and business outcomes.
- Manage technical escalations and coordinate with Engineering to maintain customer confidence.
- Build scalable post-sales processes, including playbooks, runbooks, and renewal workflows.
- Collaborate with Sales and Engineering to ensure seamless transitions for enterprise accounts.
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