Psychiatry Support Coordinator
New
F
Foresight Mental HealthMental Health
Fully remote for candidates based in Texas, Arizona, or California., 11am-8pm CSTFull-TimeEntry
Salary18 - 20 USD per hour
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Job Details
- Experience
- One-plus year of customer experience
- Required Skills
- Customer serviceEHR
Requirements
- Experience in the mental health field or clinical setting, preferably as a pharmacy technician or medical assistant.
- One-plus year of customer experience.
- Proficiency in EHR systems.
- Excellent verbal and written communication skills.
- Ability to remain calm in high-stress and crisis situations.
- Ability to work on a computer for prolonged periods while sitting at a desk.
- Access to a private workspace that complies with HIPAA privacy guidelines.
- Self-starter attitude with a passion to learn, organize, and create.
- Excellent interpersonal skills and a team-player attitude.
- Attention to detail and a willingness to ask for help.
Responsibilities
- Collaborate with department leads and team members to ensure tasks are handled promptly and properly.
- Attend meetings placed by supervisor(s) to stay up to date with relevant changes.
- Communicate and collaborate with team members and complete tasks in a timely manner.
- Coordinate scheduling, medication refill requests, prior authorizations, lab orders and genetic testing, as well as assisting in documentation requests.
- Complete AMD and G-Suite tasks in order to achieve the projected metrics.
- Effectively utilize conflict resolution and de-escalation techniques to resolve any patient issues and support distressed patients.
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