Senior Community Manager, APAC
New
S
ScapeVideo Games
Based in Asia Pacific outside mainland China., Must work the region's prime time, with a fixed daily overlap window with our team in Central Europe.ContractSenior
Salary not disclosed
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Job Details
- Languages
- Fluent in spoken Mandarin and write Simplified Chinese. Fluent in English.
Requirements
- Fluent in spoken Mandarin and written Simplified Chinese.
- Fluent in English (written and spoken).
- Expert knowledge of Chinese gaming platforms including Bilibili, Xiaohongshu, Douyin, Heybox, WeChat, and QQ.
- Experience running community for a live multiplayer game through a launch or period of significant growth.
- Experience with account onboarding, enterprise verification, and content-review regimes for foreign companies in China.
- Experience running moderators or a volunteer team, ideally across languages not spoken by yourself.
- Comfortable on camera and hosting live events in both Chinese and English.
- Understanding of creator culture, MCNs, and creator agencies.
- Ability to work the region's prime time with a fixed overlap with Central Europe.
Responsibilities
- Build and manage the community in Greater China across channels like Bilibili, Xiaohongshu, and Steam.
- Manage the Chinese-language surface on Steam, including discussions, reviews, and store text.
- Recruit and run a volunteer moderator program for Japan and Korea.
- Collaborate with the Lead Commercial Manager to maintain creator and clipper relationships.
- Plan and host live sessions and community events in Chinese and English.
- Monitor platforms daily for issues and manage escalations.
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