Application Engineer - Field Service
New
S
Stanley Black & DeckerManufacturing
United StatesFull-TimeMiddle
Salary77,600 - 124,900 USD per year
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Job Details
- Experience
- 5 years
- Required Skills
- Project ManagementTechnical support
Requirements
- 5 years of experience with a strong mechanical background repairing and maintaining hydraulic, pneumatic, and electric powered equipment.
- Experience with rivet assembly tooling is preferred.
- Knowledge of quality practices such as APQP, control of returned goods, and root cause analysis.
- Strong leadership, interpersonal, and computer skills.
- Project management skills with an emphasis on meeting deadlines.
- Experience in cold head (rivets) manufacturing processes is preferred.
- Knowledge of inspection and measuring equipment techniques.
- Experience in joint development and validation.
- 3D CAD background and modeling experience (Solidworks) is preferred.
- Ability to travel 65% of the time.
Responsibilities
- Serve as the SEF expert for all POP & Avdel fasteners and assembly tools sold within the North American Industrial and Automotive market.
- Provide technical support and respond to questions from customers, sales teams, and product management.
- Troubleshoot equipment problems, review service strategies, and evaluate spare part requirements directly with customers.
- Provide on-site technical support and accompany the sales team on tooling sales calls.
- Manage the Authorized Service Centers Network for warranty returns, evaluate failure modes, and recommend design improvements.
- Conduct product repair and maintenance training for customers and internal teams.
- Create training materials, including videos, for publication.
- Support quality and operations teams with root cause analysis and assembly tooling verification.
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