Customer Support Representative

New

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY, 10:00am-7:00pm (EST); Training 9:00am-5:00pm (EST)Full-TimeEntry

Salary$14 - $14 an hour. Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)

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Job Details

Experience: 1 year
Required Skills: Problem SolvingCustomer serviceData entryCRM

Requirements

1 year of prior call center, office, or customer service experience required
Strong customer service and communication skills.
Comfortable working in multiple computer systems simultaneously.
Ability to learn and navigate various CRM platforms.
Excellent attention to detail and organizational skills.
Ability to adapt quickly to changing processes and policies.
Strong problem-solving skills and a positive attitude.

Responsibilities

Assist customers with membership questions and account management.
Follow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.
Process cancellation requests using one of two CRM systems based on the customer's location.
Navigate multiple CRM systems to review account history, transactions, and previous actions.
Update customer information and maintain accurate account records.
Complete and submit claim forms to appropriate locations.
Create and manage family membership plans.
Schedule services for customers at participating locations.
Add or remove vehicles from customer accounts.
Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns.

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