Bilingual Nurse Navigator
New
P
Pager HealthHealthcare / Telehealth
Location: Puerto RicoFull-TimeMiddle
Salary$19.00 - $20.00 per hour plus shift differentials
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Job Details
- Languages
- Bilingual and able to communicate in both English and Spanish
- Experience
- 2+ years of clinical hospital experience
Requirements
- Minimum of 2+ years experience as a Registered Nurse (RN) in a clinical/bedside hospital setting
- Active, unencumbered RN license issued by the state where you reside, with compact/multistate privileges
- Minimum of Associates Degree in Nursing (ADN)
- Bilingual and able to communicate in both English and Spanish
- Ability to use technology effectively and troubleshoot technical issues with patients
- Strong oral and written communication skills
- Exceptional multitasking and critical thinking skills
- Ability to communicate effectively via text-based platforms
- Experience in ER/ED, ICU, Stepdown, Telemetry, Med-Surg, or Oncology is highly preferred
Responsibilities
- Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email
- Document within EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc.
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
- Assist in identifying technology needs that improve patient experience
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