Senior Product Manager, Platform

New

Magnet ForensicsDigital Investigative Software

Waterloo / Ottawa / Toronto/ Ontario / Atlanta, Georgia / California / Florida / Illinois / New York / VirginiaFull-TimeSenior

Salary not disclosed

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Job Details

4–6 years in product management focused on platform, infrastructure, or B2B administrative capabilities.
Hands-on engineering background with the ability to read code and API contracts.
Direct experience in identity and access management (IAM), account modeling, permissions systems, or billing/entitlement provisioning.
Experience in Enterprise or B2B SaaS environments.
Proven analytical rigor to size opportunities and build defensible investment cases using usage and pipeline data.
Strong written communication skills for documentation and cross-team alignment.
Ability to work autonomously and manage technical stakeholders.
Experience working with security-conscious, highly regulated, or public sector customers.
Demonstrated ability to make tradeoff decisions between platform maintenance and feature delivery.

Own account-level administration, including org structures, user lifecycle, and role-based permissions.
Manage identity and access strategy, including SAML/OIDC, SCIM, and multi-factor authentication.
Streamline order fulfillment and entitlement provisioning processes to reduce manual intervention.
Develop strategy for regional data residency and expansion based on sovereignty rules and market demand.
Build internal consoles to empower support, customer success, and operations teams.
Collaborate with engineering architects and translate customer needs into technical requirements.
Define and track platform KPIs including provisioning success rates, support volume, and regional ROI.

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