Customer Service Representative
New
V
VIPdesk ConnectCustomer Service
You must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WIContractEntry
Salary$18 - $18 an hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least a year of customer service experience
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceData entry
Requirements
- At least one year of customer service experience.
- High school diploma or GED.
- Proficiency with Microsoft Office suite.
- Technically savvy with ability to manage software tools.
- Effective written and verbal communication skills.
- Ability to adapt to change and work in a team environment.
- Must reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI.
- Dedicated home-office environment with high-speed internet.
- Equipment requirements: USB headset, router, modem, webcam, and compatible computer system.
- Ability to pass credit, criminal, and employment reference security checks.
Responsibilities
- Represent a leading online apparel retailer with professionalism and positivity.
- Respond to customer inquiries via phone, chat, SMS, email, and social media.
- Assist customers with product information, order placement, delivery status, returns, and website navigation.
- Take ownership of customer issues and follow through to achieve effective resolutions.
- Identify and report emerging customer trends and recommend process improvements.
- Attend training sessions and participate in cross-training opportunities.
- Maintain performance metrics including customer satisfaction, handle time, and quality.
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