Bilingual Flex Learning Specialist
New
J
JobgetherCustomer Service, Training
Fully remote opportunity available across Canada.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in both English and French
- Experience
- Approximately two years of experience in training, teaching, coaching, mentoring, or a combination of contact-center experience and learning/development responsibilities is preferred.
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceMentoringPowerPointCoaching
Requirements
- Fluency in English and French, capable of professional communication and customer interaction in both languages.
- Approximately two years of experience in training, teaching, coaching, or contact-center environments.
- Strong facilitation, presentation, and interpersonal skills to engage and motivate groups.
- Proficiency with Microsoft Office applications including Excel, PowerPoint, and Word.
- Strong computer literacy and ability to troubleshoot basic technical issues.
- Excellent organizational and time-management skills with the ability to prioritize tasks.
- Ability to analyze data to track performance and inform learning experiences.
- Willingness to work flexible schedules, including evenings, nights, and weekends.
- Ability and willingness to travel up to approximately 25%.
- Must meet applicable facilitator certification requirements.
Responsibilities
- Plan, prepare, and deliver soft-skills and product training for customer service agents.
- Facilitate engaging training sessions across various formats including classroom, virtual, and self-directed.
- Supervise training groups of 14–30 agents and provide individual mentoring and performance feedback.
- Track attendance, performance metrics, and learning progress while maintaining accurate training records.
- Respond to customer inquiries via phone, email, and chat during periods of customer service coverage.
- Collaborate with leaders and client representatives to review and improve training materials and manuals.
- Maintain training environments, including technical setup and connectivity requirements.
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