Lead Business Analyst, Process & Automation
New
L
LightspeedFintech / Payments
Belfast | remote / Remote in the UKFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementSQLBusiness AnalysisData AnalysisProduct OperationsStakeholder managementProcess improvement
Requirements
- 7+ years of experience in business analysis, process improvement, operations, implementation, or product operations.
- Track record of leading complex cross-functional projects from problem definition through to implementation and measurement.
- Strong analytical skills with experience using data, queries, and dashboards to validate problems and prove outcomes.
- Demonstrated ability to turn ambiguous business needs into clear requirements, process designs, and delivery plans.
- Excellent stakeholder management, facilitation, and presentation skills.
- Strong written communication skills with a track record of driving alignment across teams.
- Experience in financial services, fintech, payments, lending, or insurance environments is preferred.
- Experience with workflow, case-management, or process-automation platforms is a plus.
- Knowledge of SQL, business intelligence tools, or data modeling is a plus.
- Experience evaluating or deploying AI-enabled solutions for operational use cases is a plus.
Responsibilities
- Map end-to-end flows and trace handoffs to understand actual process execution.
- Separate root causes from symptoms to quantify losses in time, money, and customer experience.
- Develop clear requirements, better workflows, and delivery plans with measurable success criteria.
- Lead testing, launch readiness, and track impact against agreed-upon performance measures.
- Design, test, and deploy AI agents for bounded, multi-step operational workflows.
- Partner with cross-functional teams to turn operational findings into long-term business cases.
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