Customer Care Specialist
New
H
HONKRoadside Assistance
Remote: TexasFull-TimeEntry
Salary14 - 16 USD per hour
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer service
Requirements
- Experience in a customer facing environment resolving issues over the phone
- Ability to engage customers quickly, calmly, and professionally to deliver solutions
- Capable of handling high-volume phone calls while maintaining composure under pressure
- Demonstrated aptitude for problem-solving and consultative approaches
- Fluency in English
- Must reside in Texas
- Must provide a secluded, uninterrupted workspace
- Access to internet with minimum speeds of 5 Mbps download/2.5 Mbps upload
Responsibilities
- Interact directly with customers by phone, providing friendly, professional, and timely support
- Use HONK’s proprietary technology to connect customers with our nationwide network of service providers
- Listen to and assess customer needs, build rapport, and provide solutions tailored to each situation
- Monitor service requests through completion and help resolve issues or delays that may arise along the way
- Communicate clearly with customers about their service, expectations, and next steps
- Deliver a high level of customer service while working efficiently in a fast-paced environment
- Think creatively and take ownership of customer issues to help ensure a positive experience from start to finish
- Develop a strong understanding of HONK’s services, technology, and processes to confidently assist customers and answer questions
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