Payments Product Specialist
J
JobgetherFintech / iGaming
Based in Netherlands; Fully remote working arrangement from Europe.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- More than 2 years
- Required Skills
- Data AnalysisTroubleshooting
Requirements
- More than 2 years of hands-on experience working with PaymentIQ or a comparable payment platform.
- Practical responsibility for configuration, operations, administration, integration, or support within a payment platform.
- Strong understanding of payment flows, transaction lifecycles, payment integrations, and transaction monitoring.
- Technical aptitude and confidence working with payment configurations, orchestration rules, and troubleshooting processes.
- Ability to investigate payment issues systematically, identify root causes, and implement or coordinate appropriate solutions.
- Analytical mindset with strong attention to detail and a structured approach to problem-solving.
- Good understanding of how different payment methods and providers can affect transaction flows and customer experience.
- Effective cross-functional collaboration skills.
- Ability to work independently, prioritize operational issues, and take ownership of problems through to resolution.
- Experience working in iGaming, fintech, e-commerce, or another transaction-heavy environment is a strong advantage.
- Familiarity with multiple payment methods, such as cards, digital wallets, bank transfers, and alternative payment methods.
- Knowledge of payment orchestration platforms beyond PaymentIQ is an advantage.
Responsibilities
- Manage daily payment operations across multiple brands, monitoring transactions and investigating failed, delayed, incorrect, or otherwise problematic payments.
- Configure and maintain payment rules within the orchestration platform to optimize payment routing, flows, and overall transaction performance.
- Support the basic configuration and setup required to integrate new payment providers into existing payment systems.
- Monitor PaymentIQ performance and proactively identify technical or operational issues that could affect payment availability or customer experience.
- Work closely with Customer Support and other internal teams to investigate transaction errors and provide timely, effective resolutions.
- Collaborate with Commercial, Integration, Backend, and other relevant teams to improve payment processes and resolve complex operational challenges.
- Support internal stakeholders with payment-related questions, configurations, troubleshooting, and process guidance.
- Identify opportunities to improve payment flows, operational efficiency, and system reliability, and recommend practical solutions.
- Maintain clear documentation covering configurations, payment rules, processes, and troubleshooting procedures to support transparency and knowledge sharing.
- Contribute to a consistent and seamless payment experience across brands, payment methods, and customer journeys.
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