DTC eCommerce Operations Manager
New
J
JobgetherDTC eCommerce
Open to candidates based in Europe, Latin America, and the Philippines.Full-TimeManager
Salary2,000 - 10,000 USD per month
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Job Details
- Experience
- 3+ years of experience managing operations for a direct-to-consumer (DTC) or eCommerce brand.
- Required Skills
- Project ManagementOperations ManagementNotionProcess improvement
Requirements
- 3+ years of experience managing operations for a direct-to-consumer (DTC) or eCommerce brand.
- Proven experience creating, implementing, and improving SOPs, workflows, and operational systems.
- Strong hands-on experience managing eCommerce operations.
- Excellent organizational, project management, and process management skills.
- Ability to manage multiple priorities effectively in a fast-paced and evolving environment.
- Proactive, analytical problem-solver who can identify issues and develop practical solutions independently.
- Strong ownership mentality with a demonstrated ability to take responsibility for problems.
- Comfortable working across multiple business functions, including operations, customer service, fulfillment, supply chain, and reporting.
- Strong communication and coordination skills when working with cross-functional teams and executive stakeholders.
- Willingness and ability to commit exclusively to the role.
- Experience working within a scaled DTC brand is a strong advantage.
- Familiarity with Notion and operational documentation tools is preferred.
Responsibilities
- Own and continuously improve day-to-day business operations across the organization.
- Design, document, and implement standard operating procedures (SOPs), workflows, and scalable operational systems.
- Create and maintain clear processes and documentation using Notion.
- Coordinate supply chain, logistics, third-party logistics (3PL), fulfillment, and customer service operations.
- Identify operational bottlenecks, investigate root causes, and implement effective solutions.
- Coordinate cross-functional projects, priorities, and dependencies to ensure timely execution.
- Support recruiting, interviewing, onboarding, and the operational setup of new employees.
- Ensure team members have the appropriate systems, tools, permissions, and access required to perform their roles effectively.
- Prepare operational reports and insights for executive stakeholders.
- Establish clear ownership, accountability, and structure across departments.
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