Regional Customer Success Director
New
J
JobgetherHealthcare Technology
Remote opportunity supporting the Southeast region of the United StatesFull-TimeDirector
SalaryEstimated annual base compensation of $180,000–$220,000 USD.
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Job Details
- Experience
- 12+ years of professional experience in a related field, with at least 5 years of people leadership experience; 15+ years of related experience and 8+ years of people leadership are preferred.
- Required Skills
- Project ManagementOperations ManagementStakeholder managementCustomer Success
Requirements
- 12+ years of professional experience in a related field, with at least 5 years of people leadership experience.
- Bachelor’s degree or four years of relevant professional experience.
- Proven track record of success leading teams within healthcare, medical technology, medical imaging, cardiovascular technology, or complex IT environments.
- Demonstrated experience introducing new complex technology solutions into healthcare settings.
- Strong knowledge of hospital workflows and healthcare IT implementation.
- Ability to explain medical technologies and technical concepts clearly to diverse stakeholders, including physicians and hospital leadership.
- Exceptional cross-functional leadership skills to align stakeholders and drive execution without direct authority.
- Strong operational discipline in executing standardized processes and leading initiatives.
- Ability to travel approximately 30% of the time.
Responsibilities
- Lead day-to-day operations for a multidisciplinary customer success team, including implementation, clinical, and solutions-focused professionals.
- Partner with commercial leaders and cross-functional stakeholders to align regional priorities and implementation objectives.
- Ensure customer engagements and projects are completed on time according to standard operating procedures and quality management systems.
- Monitor and report on key execution metrics, such as implementation forecasts, cycle times, and customer feedback.
- Identify operational risks and drive process improvements to increase quality, efficiency, and consistency across territories.
- Manage complex customer escalations, resolve cross-functional roadblocks, and provide direct stakeholder influence.
- Develop team capabilities through coaching, performance management, and career development pathways.
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