Medical Information Specialist - Pharmacist
J
JobgetherPharmaceutical / Healthcare
United StatesFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Required Skills
- Microsoft Office
Requirements
- Pharmacy degree required, with a strong foundation in pharmacology, medical terminology, pathophysiology, and related scientific disciplines.
- Excellent written and verbal communication skills, including professional telephone etiquette, proofreading ability, and an empathetic approach to customer interactions.
- Fluent English proficiency and the ability to communicate clearly and accurately in the target language required for the role.
- Working knowledge of applicable medical information regulations, industry standards, and requirements governing safety information and product complaints.
- Strong verbal reasoning, critical-thinking, analytical, and problem-solving skills, with the ability to evaluate scientific information and formulate appropriate responses.
- Excellent attention to detail and the ability to manage multiple priorities within demanding timelines while maintaining accuracy.
- Strong organizational and planning skills, with the ability to prioritize workload and work independently.
- Strong computer skills, including proficiency with Microsoft Office and Adobe Acrobat, with the ability to quickly learn inquiry-handling databases and document management systems.
Responsibilities
- Respond to unsolicited requests for medical and safety information from consumers, healthcare professionals, and other external customers through telephone, email, websites, letters, fax, and scientific meetings.
- Provide accurate labeled and unlabeled medical and safety information in accordance with regulatory requirements, industry standards, internal procedures, and client-specific working practices.
- Identify, document, and report adverse events, pregnancy reports, special situation events, and product quality complaints clearly and accurately according to applicable regulations and established procedures.
- Complete assigned activities within required timelines and maintain accurate, comprehensive, and timely records in medical inquiry handling systems.
- Develop appropriate responses using approved product labeling, standard response documents, published scientific literature, and other validated sources.
- Support the preparation of customized medical information responses when standard materials do not fully address an inquiry.
- Perform quality checks on adverse event documentation, product complaints, correspondence, and inquiries to help maintain consistently high service and data quality.
- Provide rotating after-hours coverage when required by business needs.
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