Customer Service Representative
New
J
John Hancock Mutual FundsFinancial Services
United States; can be performed anywhere in New Hampshire, Massachusetts, and Arizona.Full-TimeMiddle
Salary$36,880.00 USD - $57,625.00 USD
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Job Details
- Required Skills
- Problem SolvingCustomer serviceResearch skills
Requirements
- Proven experience working in a fast-paced customer service environment.
- Strong technical skills and ability to navigate multiple computer systems and software applications.
- Ability to meet customer needs by providing timely, accurate responses.
- Ability to excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
- Demonstrated ability to build customer satisfaction and loyalty.
- Ability to work in a team environment while resolving issues accurately and independently.
- Strong research skills and attention to detail.
- Confidence in the ability to learn and apply information quickly.
- Knowledge of financial services is a plus.
Responsibilities
- Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat.
- Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
- Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
- Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
- Stay updated on products, services, and industry regulations to provide accurate information to customers.
- Collaborate closely with team members and other departments to resolve complex customer issues.
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