Customer Service Representative
New
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The Cigna GroupPharmacy Benefit Management
United States, 7:00AM - 12:00AM ESTFull-TimeMiddle
Salary17.75 - 19 USD / hourly
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Job Details
- Experience
- At least 2 years of relevant experience
- Required Skills
- Microsoft OfficeCommunication SkillsProblem SolvingCustomer serviceData entry
Requirements
- High School diploma or equivalent required.
- At least 2 years of relevant experience, preferably in healthcare or call centers.
- Strong computer skills and proficiency with Microsoft Office.
- Excellent written, verbal, and listening communication skills.
- Ability to adapt in a dynamic environment, solve problems, and make decisions.
- Maintain a dedicated workspace free from distractions.
- Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload speeds.
- Ability to work a flexible schedule including nights and weekends.
- Commitment to attending 100% of training and the first 90 days of employment.
Responsibilities
- Answer inbound calls from members, providers, and pharmacies regarding PBM benefits, mail-order pharmacies, or Medicare.
- Toggle through several applications on multiple screens during back-to-back calls.
- Update conversion requests and provide shipment status to members.
- Facilitate the transition of requested medications to home delivery.
- Advocate for patients by contacting physicians' offices to obtain and approve prescriptions.
- Ensure accurate documentation in systems for all contacts to maintain HIPAA compliance.
- Resolve issues preventing order shipments while upholding quality and productivity standards.
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