Représentant du service à la clientèle (Bilingue français et anglais)

HGSCustomer Service

Canada, 7 AM to 12 AM ESTFull-TimeEntry

Salary15 - 19.2 CAD per hour

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Job Details

Must be at least 18 years of age.
Must be physically living in and able to work in Canada.
At least 6 months of customer service experience.
Understanding of the value of coaching and feedback.
Experience troubleshooting issues and owning resolutions for customers.
Excellent English and French communication skills, both oral and written.
Computer savvy, comfortable working with multiple monitors and sitting at a desk.
Results-oriented with the ability to provide recommendations and solutions.
Must have a suitable home office space with a hard-wired internet connection.
Ability to work between the hours of 7 AM and 12 AM EST with flexibility.

Communicate with customers through inbound calls related to billing, payments, existing and new services, promotional offers, and service upgrades/downgrades.
Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations.
Adopt a consultative approach with customers experiencing service issues, taking ownership of the problem and its resolution.
Use multiple computer systems to research products, services, common issues, and solutions.
Document customer needs, interactions, and results in appropriate systems, including creating additional requests if issues cannot be resolved in real-time.
Create a 'WOW' factor in every interaction through exceptional communication skills and service speed.
Participate in regular 1:1 coaching sessions with supervisors to ensure key performance indicators are met.

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