Customer Success Manager (m/w/d)
New
C
Corominas ConsultingMarketing Agency
GermanyFull-TimeMiddle
Salary38,000 - 42,000 EUR per year
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Job Details
- Languages
- German
- Required Skills
- Project ManagementGoogle AnalyticsSEOTime ManagementMarketingCustomer SuccessAccount ManagementReporting
Requirements
- Proven experience in marketing and customer support (agency or in-house environment).
- Excellent communication and interpersonal skills to build client confidence.
- Strong organizational skills with a disciplined approach to time management.
- High level of responsibility and reliability in managing multiple projects.
- Interest in process optimization and efficiency improvements.
- Comfort and enthusiasm for managing a high volume of client meetings.
- Basic understanding of websites, Google search, and analytics (nice-to-have).
- Previous experience in SEO or project management (nice-to-have).
Responsibilities
- Act as the primary point of contact for clients through regular, proactive communication.
- Conduct recurring client calls and meetings for alignment, feedback, and scheduling.
- Maintain full oversight of project statuses and ensure all deliverables are met on time.
- Coordinate cross-functional collaboration between content, technical, web development, and design teams.
- Lead the onboarding process for new clients, including setting up workflows and explaining processes.
- Explain marketing strategies and performance results to clients during consultations.
- Prepare and deliver monthly reports and conduct performance review meetings.
- Monitor accounts and identify opportunities for optimization or process improvements.
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