ServiceNow Performance Analytics Developer
New
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SpyrosoftERP, ServiceNow
Wrocław, plac Nowy Targ 28, Warszawa, Prosta 20, Kraków, Zabłocie 43A, Wrocław, Country code: PLContractSenior
Salary110 - 140 PLN per month
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Job Details
- Languages
- English (C1)
- Experience
- 3–5 years
- Required Skills
- Javascript
Requirements
- At least 3–5 years of ServiceNow implementation and development experience.
- Deep knowledge of ServiceNow Performance Analytics and Reporting modules.
- Hands-on experience with indicators, breakdowns, widgets, and scorecards.
- Familiarity with scripting and automation using JavaScript and Flow Designer.
- Strong understanding of data structures, CMDB relationships, and KPI frameworks.
- ServiceNow CAD or CSA certification (Performance Analytics certification preferred).
- Strong understanding of data governance and reporting best practices.
- Experience with large datasets and optimizing dashboard performance.
- Effective communication and collaboration skills with business and technical teams.
- Excellent analytical thinking and ability to translate data into actionable insights.
Responsibilities
- Develop and configure ServiceNow Performance Analytics (PA) indicators, widgets, and dashboards across various modules such as ITSM, CSM, HRSD, and ITOM.
- Collaborate with stakeholders to gather reporting and analytics requirements and translate them into scalable PA solutions.
- Create and maintain data collectors, breakdowns, and automated data collection jobs.
- Design and implement dashboards that visualize operational and strategic KPIs for different business areas.
- Optimize performance of analytics solutions to ensure responsiveness and accuracy.
- Integrate Performance Analytics with ServiceNow Reporting, CMDB, and external data sources when needed.
- Ensure consistency, data integrity, and governance across all analytics deliverables.
- Provide technical documentation, training, and post-implementation support for analytics solutions.
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