Customer Success Manager
New
O
OuterSignalE-commerce MarTech
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-4 years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 2-4 years of experience in customer success, account management, agency client services, or related customer-facing roles.
- Genuine interest in eCommerce, DTC brands, or marketing technology.
- Strong written and verbal communication skills.
- Highly organized and detail-oriented with the ability to manage multiple accounts simultaneously.
- Curious, coachable mindset with openness to feedback.
- Ability to thrive in ambiguity and fast-moving environments.
Responsibilities
- Support new brand onboardings by coordinating kickoffs and ensuring activation.
- Assist in developing playbooks, use cases, and best practices for customers.
- Lead platform working sessions and training to drive product adoption.
- Monitor account usage and health to identify risks and opportunities.
- Serve as the primary point of contact for customer inquiries, troubleshooting, and escalations.
- Document customer feedback and usage patterns to influence the product roadmap.
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