Enrollment Specialist
New
A
Amae HealthHealthcare
We are currently only considering candidates located in the PST, MST, or CST time zones., Monday–Friday, 10:00am - 6:00 PM PSTFull-TimeMiddle
Salary21 - 27 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceGoogle WorkspaceSlackCRM
Requirements
- 2+ years of customer service experience in a healthcare-related setting.
- Experience in the mental health field (preferred).
- Excellent verbal and written communication skills.
- Persistent, resourceful, and proactive in securing patient referrals.
- Strong proficiency with CRM systems and computer applications such as Slack, Google Suite, and RingCentral.
- Empathetic and compassionate approach to handling sensitive patient information.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively as part of a team.
Responsibilities
- Answer inbound calls from potential patients, families, caregivers, hospitals, and social workers.
- Review potential members’ Verification of Benefits (VOB) and understand coverage details, including copays, deductibles, and out-of-pocket costs.
- Conduct outbound calls to follow up on patient referrals and coordinate with hospitals, social workers, patients, and families.
- Engage with social workers to understand patient needs and encourage referrals to Amae Health.
- Use clear, articulate communication to convey information about Amae Health’s services.
- Schedule and follow up on calls to ensure ongoing communication and referral progress.
- Maintain accurate records of interactions and follow-up activities in the CRM system.
- Provide compassionate, empathetic support to patients, families, and social workers.
- Collaborate with internal teams to ensure a seamless referral process and high-quality patient care.
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