- Answer inbound calls from potential patients, families, caregivers, hospitals, and social workers.
- Review potential members’ Verification of Benefits (VOB) and understand coverage details, including copays, deductibles, and out-of-pocket costs.
- Conduct outbound calls to follow up on patient referrals and coordinate with hospitals, social workers, patients, and families.
- Engage with social workers to understand patient needs and encourage referrals to Amae Health.
- Use clear, articulate communication to convey information about Amae Health’s services.
- Schedule and follow up on calls to ensure ongoing communication and referral progress.
- Maintain accurate records of interactions and follow-up activities in the CRM system.
- Provide compassionate, empathetic support to patients, families, and social workers.
- Collaborate with internal teams to ensure a seamless referral process and high-quality patient care.
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