Business Analyst - Process Improvement

T
Tiger AnalyticsAdvanced Analytics Consulting
Toronto, Ontario, CanadaFull-TimeMiddle
Salary not disclosed
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Job Details

Experience
5+ years
Required Skills
AgileAnalytical SkillsStakeholder managementProcess improvement

Requirements

  • Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Information Systems, or a related field
  • 5+ years’ experience in business process improvement, process design, operational transformation, or a similar role
  • 5+ years’ experience simplifying workflows and improving business processes in complex environments
  • Experience working across multiple stakeholder groups to identify pain points and translate them into practical process improvements
  • Experience working in agile environments and supporting requirements readiness for iterative delivery
  • Experience with master data, product setup, or enterprise workflow processes
  • Familiarity with structured process improvement methodologies or continuous improvement practices
  • Experience supporting cross-functional business process initiatives
  • Experience with regional or multi-ERP process standardization
  • Analytical problem solving skills
  • Strong organizational and issue management skills
  • Strong written and verbal communication skills

Responsibilities

  • Support future-state process design for NPS workstreams adopted by Appian
  • Identify opportunities to simplify workflows and eliminate inefficient current-state process steps
  • Drive field rationalization and improve field usage and governance across workstreams
  • Develop recommendations to standardize processes across regions and ERPs where appropriate
  • Partner with business stakeholders to understand current-state pain points and improvement opportunities
  • Help document ways of working that support more consistent and scalable process execution
  • Collaborate with product owners to ensure process improvements are reflected in backlog and delivery planning
  • Support cross-functional working sessions to align on process changes and simplification opportunities
  • Help reduce downstream rework by improving process clarity and consistency before development begins
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