Technical Support Engineer
H
HospitableSoftware Development
We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, US or EMEA timezonesFull-Time
SalaryUSD 106448.4 - 133105.5 / year
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Job Details
- Required Skills
- PHPMySQLBeanstalkAngularSlackNotion
Requirements
- Proven product engineering experience with PHP and Laravel.
- Ability to think critically and troubleshoot complex, non-obvious technical issues.
- Eagerness to learn complex, large-scale systems.
- Exceptional written communication skills for a remote, distributed environment.
- Strong technical communication skills for conveying concepts to non-technical audiences.
- Customer-centric mindset with a passion for building internal enablement tools.
- Experience working with remote collaboration tools such as Slack and Notion.
Responsibilities
- Design, build, and maintain internal tools using Laravel and Laravel Nova to improve Customer Support efficiency.
- Build Laravel endpoints and functionality to power AI support tools like Intercom Fin.
- Develop automated systems and workflows that impact multiple teams.
- Create and update technical documentation and help resources for customers and staff.
- Collaborate with customers and internal teams to diagnose and resolve complex technical issues.
- Identify opportunities for tooling and automation improvements across Product, Engineering, Sales, and Customer Success teams.
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