Customer Service Representative
New
A
AmparoAuto Insurance
Brazil, Eastern Standard TimeContractEntry
Salary4,500 BRL per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Portuguese, Spanish
- Experience
- 1 year of customer service experience in the insurance industry preferred
- Required Skills
- Customer service
Requirements
- Spanish and Portuguese speaking proficiency.
- High School Diploma or GED equivalent.
- Strong interpersonal and teamwork skills.
- Demonstrated ownership and customer centric approach to all assigned tasks.
- Ability to work in a high volume, fast-paced environment managing multiple priorities.
- Excellent customer service skills.
- Detail-oriented mindset.
- Excellent written and verbal communication skills.
- 1 year of customer service experience in the insurance industry preferred.
- Knowledge of insurance policies preferred.
Responsibilities
- Serve as primary point of contact for client questions and service needs.
- Respond to phone and email inquiries promptly and professionally.
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, endorsements, billing clarification, certificates of insurance, and renewals.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain accurate documentation in our policy management system.
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