Customer Service Representative
G
Geeks on SiteIT Support
NicaraguaContract
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Required Skills
- Problem SolvingCustomer serviceActive listening
Requirements
- Fluent in English and Spanish, both written and spoken.
- Excellent communication and active listening skills.
- Strong customer service and problem-solving skills.
- Comfortable handling inbound customer calls.
- Ability to remain professional and patient when assisting customers.
- Good grammar and attention to detail.
- Ability to work independently in a remote environment.
- Laptop or desktop computer with at least 8 GB RAM (16 GB recommended).
- USB headset with a noise-canceling microphone.
- Reliable internet connection (Minimum 25 Mbps download / 10 Mbps upload).
- Stable power and wired (Ethernet) connection.
- Quiet, professional workspace at home.
Responsibilities
- Handle inbound customer calls in a professional and friendly manner.
- Assist customers with questions, requests, and concerns.
- Provide accurate information and appropriate solutions based on customer needs.
- Resolve customer issues efficiently while maintaining a positive customer experience.
- Communicate clearly and professionally in both English and Spanish.
- Document customer interactions and relevant information accurately.
- Follow company procedures, guidelines, and quality standards.
- Escalate complex issues to the appropriate team when necessary.
- Maintain a customer-focused approach throughout every interaction.
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