Technical Quality Specialist
New
F
FigmaDesign Software
This is a full time role that can be held from one of our US hubs or remotely in the United States.Full-TimeMiddle
Salary$45.20 — $80.30 USD per hour
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Job Details
- Experience
- 4+ years of experience working in a QA or Support environment for a technical SaaS product
- Required Skills
- FigmaQuality AssuranceDebuggingSaaSTroubleshootingCross-functional collaborationTechnical support
Requirements
- 4+ years of experience working in a QA or Support environment for a technical SaaS product.
- Experience collaborating closely with Engineering and Product teams.
- Proven troubleshooting and debugging experience across Mac, Windows, iOS, and Android platforms.
- Strong consultative communication skills with the ability to tailor messaging for technical and non-technical audiences.
- Ability to translate complex technical concepts into concise explanations.
- Demonstrated resilience and adaptability in a dynamic or ambiguous environment.
- Motivation to experiment, build, and collaborate across teams.
- Experience working with design tools like Figma, Adobe Suite, Sketch, or Framer (preferred).
- Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French (preferred).
Responsibilities
- Develop expertise in Figma's products and customer journeys to accurately diagnose sophisticated bugs.
- Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems.
- Contribute to social support efforts by engaging with customers and users on social media and community platforms.
- Own end-to-end troubleshooting of complex technical issues, partnering with Engineering and Product to drive resolution.
- Maintain clear, proactive communication to improve customer satisfaction.
- Adapt to supporting customers across multiple products and maintain flexible availability for weekend or holiday coverage.
- Recommend tooling and process improvements to enhance bug management and diagnosis.
- Collaborate cross-functionally to develop customer-facing and internal documentation.
- Communicate customer trends and insights to Product and Engineering teams to advocate for bug fixes and feature enhancements.
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