Customer Retention Representative
New
V
Veta VirtualFintech Cryptocurrency
Currently based in Latin America (LATAM) or EuropeFull-TimeMiddle
SalaryCompetitive salary in USD, paid consistently every month
Apply NowOpens the employer's application page
Job Details
- Required Skills
- BlockchainCRM
Requirements
- Demonstrated ability to influence decisions and drive outcomes through consultative, relationship based selling.
- Strong verbal communication and phone presence, with the ability to adapt tone to different audiences.
- Proven track record of managing diverse customer relationships and consistently meeting or exceeding revenue or retention goals.
- Ability to explain complex topics like cryptocurrency and blockchain in simple, compelling terms.
- Experience handling objections and competing offers with composure, empathy, and a solutions-first mindset.
- Highly self motivated and goal oriented, capable of working without close supervision.
- Comfortable working in a high-volume, fast-paced, entrepreneurial environment.
- Ability to work independently in a fully remote setting.
- Proficiency using AI tools to support research, scripting, and productivity is a plus.
- Basic knowledge of cryptocurrency, blockchain, or crypto kiosks is a bonus.
Responsibilities
- Conduct high volume outbound outreach to hundreds of existing customers daily by phone, with targeted text follow ups to maximize re engagement.
- Identify the right customers to target through data analysis and critical thinking, prioritizing outreach based on transaction history, inactivity, and revenue potential.
- Engage customers in meaningful, consultative conversations centered on the value and benefits of returning to the cryptocurrency kiosk platform.
- Educate customers on available products, value added services, and customer benefits.
- Handle objections, competing offers, and customer concerns with confidence, empathy, and a solutions-oriented approach.
- Use a broad range of sales strategies and marketing tools, including discount codes, promotions, and incentive programs to drive re engagement.
- Identify trends and revenue opportunities within the existing customer base to help drive growth.
- Maintain accurate activity logs and customer interaction records in CRM tools.
View Full Description & ApplyYou'll be redirected to the employer's site
