Lead Customer Success Specialist
New
J
JobgetherData Protection
Based in United StatesFull-TimeLead
Salary$175,300–$325,600 USD for Zone 1 locations, $160,800–$298,500 USD for Zone 2, $146,100–$271,400 USD for Zone 3, and $127,200–$236,100 USD for Zone 4, inclusive of base pay and performance-based bonus.
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Job Details
- Experience
- 5+ years
- Required Skills
- Cloud ComputingCybersecurityCustomer Success
Requirements
- 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, or Professional Services.
- Expertise in data protection and recovery technologies, including backup, virtualization, storage, cloud platforms, and automation.
- Demonstrated experience designing and validating protection strategies, recovery preparedness, or migration projects.
- Proven ability to translate customer business objectives into technical roadmaps and success plans.
- Strong executive communication and presentation skills for senior stakeholders.
- Ability to manage multiple strategic customer relationships focused on adoption, retention, and business outcomes.
- Consultative mindset with ability to adapt strategies to different technical environments and business challenges.
- VMCE certification is required or must be obtained within an agreed-upon timeframe following hire.
- Advanced knowledge of data resilience, cyber resilience, or cloud data protection.
- Experience with enterprise-scale environments, ransomware recovery, or disaster recovery is preferred.
Responsibilities
- Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, serving as a trusted advisor throughout activation, adoption, optimization, expansion, and renewal.
- Build and continuously advance tailored Customer Success Plans that connect customer business objectives, technical priorities, desired outcomes, and measurable success criteria.
- Guide customers through adoption and optimization activities, helping them maximize value from data protection, recovery, cyber resilience, cloud, and related technologies.
- Conduct customer health assessments, architecture reviews, protection strategy evaluations, and adoption planning to identify risks, opportunities, and areas for improvement.
- Assess recovery readiness and facilitate resilience reviews, recovery simulations, and best-practice discussions that strengthen customer confidence and preparedness.
- Partner with Sales and Customer Success leadership to identify expansion opportunities based on customer outcomes, product adoption, and demonstrated business value.
- Prepare and deliver executive-ready business reviews, resilience reports, and success updates for technical and senior stakeholders, including Director, VP, CISO, and CIO audiences.
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