Executive & Social Media Escalations Expert
New
O
OscarHealth Insurance
This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas.Full-TimeMiddle
Salary$48,438 - $63,574 per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft OfficeAnalytical SkillsProblem SolvingWritten communicationGoogle Workspace
Requirements
- 2+ years previous work experience in production based environment
- 2+ years quantitative or analytical skills focused on solving problems
- High school diploma or GED
- 2+ years of experience drafting written communications for executive-level audiences
- Proven ability to convey complex information with appropriate tone
- Bachelor's Degree (preferred)
- Advanced Google Suite or Microsoft Office capabilities (preferred)
- Advanced Operations Certificate such as Lean Six Sigma (preferred)
- Previous project oversight experience (preferred)
- Proficiency navigating and working in multi-system environment (preferred)
- Prior experience relating to conflict management and providing feedback to others (preferred)
Responsibilities
- Manage and resolve high-visibility executive level complaints with urgency and professionalism.
- Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.
- Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.
- Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations.
- Act as the primary liaison to strengthen feedback loops and track new member and provider trends.
- Provide direct guidance to Service Operations representatives across multiple communication channels.
- Ensure compliance with all applicable laws and regulations.
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