Staff Software Engineer - AI/Agent Engineer, Care Automation
New
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ToastRestaurant Technology
Remote, USAFull-TimeStaff
Salary151,000 - 309,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonJavaGoPrompt EngineeringLLMLangChain
Requirements
- 5+ years of software engineering experience, with meaningful hands-on experience building AI/ML systems in production
- Practical experience with large language models, agentic frameworks (such as LangChain, LangGraph, or similar), and prompt engineering
- Strong backend engineering skills in Python, Java, or Go
- Experience with event-driven architectures and building integrations across enterprise systems
- Ability to evaluate trade-offs between automation accuracy, latency, and cost in production AI systems
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience
Responsibilities
- Design, build, and operate AI-powered automations and agentic workflows that help Customer Care Agents resolve issues faster and more consistently
- Build and maintain integrations between LLM-based systems and our care technology stack, including Salesforce, Amazon Connect, and iPaaS workflow automation platforms
- Prototype and iterate on agentic solutions that can take autonomous actions across care systems, with appropriate human-in-the-loop checkpoints
- Write automated tests and participate in code reviews to maintain code quality and system reliability
- Monitor AI system performance, respond to incidents, and iterate based on operational data and agent feedback
- Partner with software engineers, Salesforce developers, and operations stakeholders to translate care workflows into intelligent, automated solutions
- Leverage AI-augmented development tools to increase development velocity and code quality
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