Project Manager
New
R
Resolv.GlobalBusiness Process Outsourcing
MexicoContract
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Project Management
Requirements
- Proven experience working in a BPO environment.
- Previous experience managing BPO projects, programs, accounts, teams, or operational initiatives.
- Strong understanding of KPIs, performance metrics, and operational targets.
- Experience working directly with clients or supporting Client Success.
- Excellent verbal and written English communication skills.
- Strong organizational skills and excellent attention to detail.
- Strong problem-solving and escalation-management skills.
- Ability to work independently and effectively in a fully remote environment.
- Technical requirement: Windows 11 PC/laptop, webcam, and headset.
- Technical requirement: Stable, reliable fibre internet with a wired connection and a backup power solution.
- Proficiency in Microsoft Teams and Office 365.
Responsibilities
- Take ownership of the day-to-day management and delivery of assigned BPO projects.
- Work closely with clients to understand their needs, expectations, priorities, and concerns.
- Build and maintain strong, professional client relationships.
- Monitor project and operational KPIs to ensure teams are meeting expectations.
- Coordinate with Team Leads and internal teams to address performance, quality, productivity, attendance, and service-delivery concerns.
- Manage operational escalations and ensure issues are followed through to resolution.
- Track action items, deadlines, deliverables, and follow-ups to ensure project continuity.
- Support coaching, accountability, and performance improvement efforts across assigned teams.
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