Retention Sales Representative
New
V
Vyve BroadbandBroadband Internet
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 1-year experience in sales, a customer-facing environment, in-person or call center.
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- High School Diploma or equivalent (Associate’s Degree preferred).
- Minimum 1-year experience in sales, a customer-facing environment, in-person or call center.
- Ability to learn quickly and adapt to complex technology changes.
- Exceptional interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent computer skills, including Windows Operating Systems and Microsoft Office.
- Excellent organizational skills and the ability to self-manage.
Responsibilities
- Determine customer needs and promote appropriate Vyve products using established processes.
- Achieve sales and retention goals for percentage and volume.
- Enhance customer loyalty by promoting services to existing and potential customers.
- Utilize sales/retention techniques to gain or retain customers calling to subscribe or cancel services.
- Document all customer-related transaction information accurately in work orders and billing systems.
- Ensure all customer communication is professional, courteous, and helpful.
- Participate in sales and service-related tasks including process improvement, call observation, and mentoring.
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