Remote Caregiver Specialist
New
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The Hello TeamHealthcare Administration
United States, U.S. Eastern Time (New York)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer service
Requirements
- Proficient level of English (written and spoken).
- Proficient level of Spanish (written and spoken).
- Excellent communication and problem-solving skills.
- Customer service experience, preferably in healthcare or home care.
- Available to work a six-day workweek, 9:00 AM–5:00 PM, including one rotating weekend day (Saturday or Sunday).
- Highly organized, detail-oriented, persistent, and tech-savvy.
- Comfortable using administrative systems, email, text messaging, and electronic documents.
- Ability to work U.S. Eastern Time (New York) business hours.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Responsibilities
- Serve as the primary contact for caregivers regarding scheduling, availability, timesheets, PTO, and payment inquiries.
- Handle caregiver calls and follow up on timesheets, documentation, and outstanding requests.
- Update caregiver availability and assist with case matching.
- Process caregiver requests and electronic documents using Adobe or similar tools.
- Maintain accurate caregiver records and system updates.
- Gather information and escalate issues to the appropriate coordinator.
- Handle high-volume communications professionally, including difficult or frustrated callers.
- Follow established procedures and communication templates via phone, email, and text.
- Maintain confidentiality and HIPAA compliance.
- Provide administrative support to coordinators with routine caregiver-related tasks.
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