Unit Manager, Life Insurance Customer Service & Operations
New
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SymetraLife Insurance
United StatesFull-TimeManager
Salary$66,100 - $110,100 annually plus eligibility for Company Annual Bonus
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Job Details
- Required Skills
- Operations ManagementCustomer serviceCoaching
Requirements
- High School diploma.
- Bachelor’s degree or equivalent work experience.
- Previous experience in a customer service environment.
- Previous experience in an operations environment.
- Strong leadership potential with ability to train, mentor, and coach.
- Excellent interpersonal and communication skills.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Ability to identify and analyze issues impacting customer satisfaction.
- Working knowledge of common software applications and business platforms.
- Previous supervisory experience (preferred).
- Previous life insurance industry experience (preferred).
Responsibilities
- Lead, supervise, and develop employees to meet individual unit performance objectives, time standards, and quality goals.
- Oversee an operational unit of 6+ employees, including training, development, and staffing decisions.
- Provide coaching, feedback, and leadership support to team members to achieve business and customer results.
- Manage daily workflows to meet Service Level Agreements and maintain operational compliance.
- Resolve customer and partner questions or complaints.
- Define short-term goals and objectives for the work group.
- Manage essential support functions and special projects as needed.
- Assist in the development of process improvements to enhance unit performance.
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