Retention Strategist
New
J
JobgetherMarketing / Ecommerce
United States, Latin America, or South Africa, US time-zone overlap is requiredFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisShopifyClient relationship management
Requirements
- Hands-on experience with Klaviyo is essential.
- Professional experience in retention, lifecycle, or email marketing.
- Familiarity with Shopify and the DTC/ecommerce ecosystem.
- Demonstrated ability to execute marketing strategies and troubleshoot technical issues.
- Strong technical proficiency and practical problem-solving skills.
- Excellent English communication skills.
- Strong client relationship and stakeholder management skills.
- Ability to work effectively in a collaborative, pod-based team.
- Strong availability for US time-zone overlap.
Responsibilities
- Manage client relationships and act as the primary point of contact.
- Execute retention and lifecycle marketing strategies across email and customer engagement channels.
- Apply hands-on Klaviyo expertise to build, manage, and optimize campaigns.
- Work within Shopify environments to leverage data for retention strategies.
- Troubleshoot client issues, identify root causes, and provide technical solutions.
- Collaborate within a pod-based team to deliver against performance targets.
- Monitor campaign performance and identify opportunities for improvement.
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