Billing Support Specialist
New
D
DatabentoFinancial technology
Remote, USAFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1.0
- Required Skills
- Customer service
Requirements
- Bachelor's degree.
- Genuine customer service orientation with the ability to handle phone support.
- Experience resolving billing disputes, collections, or accounts receivable/payable issues.
- Comfort working with complex, recurring billing cycles.
- Organized, detail-oriented, and capable of owning processes end-to-end.
- Experience with billing or invoicing software like Stripe, NetSuite, or QuickBooks is a plus.
- Prior experience in financial services, healthcare billing, or similar fields is a plus.
- Experience in a technology, B2B SaaS, or startup company is a plus.
Responsibilities
- Serve as the primary point of contact for billing-related customer inquiries, including invoices, payments, and disputes.
- Walk customers through billing questions and resolve issues using internal usage dashboards to investigate discrepancies.
- Maintain enterprise account billing in Stripe, including subscriptions, invoice generation, and detail management.
- Manage dunning communications, including payment reminders and overdue notices.
- Handle supplier and vendor onboarding forms for enterprise customers.
- Coordinate with Sales on pricing and terms for renewals and mid-term upgrades.
- Manage Databento's own vendor invoices for data and exchange fees.
- Identify recurring billing questions to contribute improvements to documentation and FAQs.
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