Technical Success Manager - Public Sector
New
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New RelicSoftware, Observability
Arlington, Virginia, USA; Baltimore, Maryland, USA; Washington, District of Columbia, USAFull-TimeMiddle
Salary$149,000 — $186,000 USD (Estimated On-Target Earnings Range)
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementDevOpsCustomer Success
Requirements
- 3+ years of demonstrated pre or post sales experience within the software industry or working directly for a Public Sector organization.
- An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
- Strong technical background and sales/customer orientation.
- A desire to learn new technologies.
- Ability to keep up to date project plans and documentation.
- Fluent in English.
- Willingness to travel.
Responsibilities
- Own customer adoption, onboarding, and continued success at your customer base.
- Document adoption and success.
- Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure.
- Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
- Voice support for new product features & provide customer feedback to New Relic product management and engineering groups.
- Maintain a deep understanding of the customer’s business as well as their technical environment.
- Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
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