Customer Marketing & Product Marketing Knowledge Intern
New
L
LucidyaMarketing
Saudi Arabia. India. EgyptFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Content management
Requirements
- Strong organizational skills for managing feedback and product data.
- Ability to draft professional customer-facing content.
- Familiarity with or willingness to learn Intercom for customer communication.
- Proficiency in writing emails, in-app messages, and help-center documentation.
- Capability to distill complex insights into concise summaries for internal stakeholders.
- Understanding of product marketing fundamentals such as release notes and FAQs.
Responsibilities
- Align CX and Product Management teams by organizing customer feedback, product questions, and feature requests.
- Draft and update customer communications through Intercom, email, in-app messaging, and help-center content.
- Support the creation of product marketing materials such as product updates, FAQs, release notes, and customer education content.
- Identify recurring customer questions and knowledge gaps to recommend improvements for communication and product adoption.
- Maintain shared knowledge resources and provide concise summaries of customer insights to internal teams.
View Full Description & ApplyYou'll be redirected to the employer's site
