Customer Success Coordinator
New
E
ePlusIT Managed Services
Remote - US (NC and VA)Full-TimeMiddle
Salary$45,000 and $60,000 annually
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years
- Required Skills
- Microsoft ExcelCustomer SuccessServiceNowAccount ManagementCRMData analytics
Requirements
- 1-3 years of experience in customer-facing roles such as Customer Success, Client Services, Account Management, or Technical Support.
- Prefer experience within an IT services or managed services organization.
- Bachelor's degree in Business, Communications, or a related field, or equivalent relevant professional experience.
- Strong understanding of IT infrastructure including networking, business communications, security, wireless, SAN, and server management.
- Proficiency with Microsoft Excel, PowerPoint, Outlook, Cisco Webex, and Microsoft Teams.
- Exceptional written, verbal, and interpersonal communication skills.
- Demonstrated ability to build relationships with technical and executive stakeholders.
- Analytical skills to monitor account health and usage metrics.
- Results-oriented mindset with the ability to manage multiple priorities.
Responsibilities
- Manage end-to-end customer onboarding, including kick-off meetings and educational sessions.
- Serve as the primary point of contact for managed services clients, acting as the internal voice of the customer.
- Drive service adoption and value realization through proactive engagement and monitoring of usage trends.
- Identify and surface expansion opportunities within existing accounts.
- Provide expert problem resolution support and root cause analysis for customer issues.
- Maintain accurate customer data in CRM, ticketing, and project management systems.
- Prepare regular health reports for internal stakeholders and analyze revenue trends.
View Full Description & ApplyYou'll be redirected to the employer's site
