End User Support Specialist
New
C
CGS ImmersiveVR Technology
RemoteFull-TimeMiddle
Salary40,000 - 45,000 CAD per year
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Job Details
- Experience
- 1–3 years of experience in end-user support, help desk, or technical support roles
- Required Skills
- DocumentationCustomer serviceTechnical support
Requirements
- 1–3 years of experience in end-user support, help desk, or technical support roles
- Experience supporting hardware devices and end-users in a production environment
- Strong troubleshooting and customer service skills
- Comfortable providing phone-based technical support
- Familiarity with ticketing systems and asset management tools
- Ability to manage multiple requests with strong attention to detail
- Excellent communication and documentation skills
Responsibilities
- Configure, provision, and prepare Quest VR devices for end-user deployment
- Manage dispatching and shipping of replacement and new VR devices, including tracking and documentation
- Provide Tier 1 phone, email, and ticket-based support for VR end-users
- Troubleshoot basic hardware, software, connectivity, and user-access issues
- Guide end-users through device setup, usage, and best practices
- Coordinate device returns, replacements, and inventory updates
- Escalate complex technical issues to Tier 2 / engineering teams as needed
- Maintain accurate support records, asset logs, and shipping details
- Support internal teams with VR device logistics and user onboarding
- Contribute to user guides, FAQs, and standard operating procedures
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