Consultor de Serviços
New
J
JobgetherOperations, Project Management
BrazilFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementCustomer support
Requirements
- Bachelor’s degree in Business Administration or a related field.
- Extensive experience in customer service, technical support, or professional services environments.
- Proven experience supporting users of business systems, preferably ERP solutions.
- Strong understanding of business operations and Back Office processes.
- Excellent interpersonal and relationship-building skills.
- Excellent oral and written communication skills, with strong negotiation abilities.
- Customer-focused mindset with empathy, persistence, resilience, and initiative.
- Ability to work collaboratively while taking ownership of individual responsibilities.
- Strong respect for diversity, equality, and inclusive workplace practices.
- Availability to travel and work at customer locations when required.
- Strong problem-solving and organizational skills.
Responsibilities
- Manage and analyze Work Items (WIs) related to support and implementation activities.
- Receive, monitor, and coordinate development requests between business and technical teams.
- Track deliveries, deadlines, and priorities to ensure efficient customer demand fulfillment.
- Perform return testing and validation activities and verify delivery acceptance.
- Train and guide internal teams and customers on system functionality and processes.
- Prepare implementation environments and databases, including data imports and configuration.
- Provide operational support to analysts and serve as a backup during absences.
- Act as a key customer-facing point of contact for questions and issues.
- Identify opportunities for process improvement, innovation, and new practice development.
- Travel to customer locations and work onsite when required.
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