Customer Service - Event Expert
New
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SeatGeekTicketing, Entertainment
United States, Must be able to work 9am-5pm ET or 5pm-1am ETFull-TimeEntry
Salary$23.50/hr
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Job Details
- Required Skills
- Data AnalysisJiraCustomer serviceGoogle WorkspaceSlackZendeskLookerGitHub
Requirements
- Bachelor's degree or equivalent experience
- Experience working in Customer Service
- Understanding of the value of using data to make intelligent decisions
- Strong communication skills
- Passion for technology and customer experiences
- Ability to keep a level head
- Strong work ethic
- Ability to adapt to seasonality and tech innovation
- Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
- Must be able to work weekends
- Must be able to work 8 hour shifts of 9am-5pm ET or 5pm-1am ET
Responsibilities
- Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
- Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
- Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
- Go above and beyond for our customers
- Attend 1 on 1 and group strategy meetings weekly
- Phase more project work into your job, handling more specialized and escalated customer contacts
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