Product Support Specialist, Tier 1
New
F
FullsteamHospitality Software
Canada, 8:00 a.m. to 9:00 p.m. MTFull-TimeEntry
Salary38,784 - 48,000 CAD per year
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Job Details
- Experience
- Three (3) years customer-facing experience
- Required Skills
- Microsoft OfficeGoogle WorkspaceZendeskNetworkingTechnical support
Requirements
- Three (3) years customer-facing experience, ideally supporting software applications.
- Strong critical‑thinking and problem‑solving skills.
- General understanding of computer systems, hardware, and networking.
- Thorough knowledge of computer software, hardware, and a variety of internet applications, networks, and operating systems.
- Ability to understand the software products, including Microsoft Office and Google Workspace.
- Strong work ethic and the ability to work independently in a remote setting.
- Familiarity with property management systems is highly preferred.
- Previous technical support experience is strongly preferred.
- Experience in the hospitality or tourism industry is desired.
Responsibilities
- Support and guide clients using phone, email, and screen sharing.
- Keep current on all features and functionality of WebRezPro software.
- Document client interactions, issues, and resolutions accurately in Zendesk.
- Work closely with Programming and Sales teams to ensure a positive client experience.
- Take on additional tasks as priorities shift or business needs change.
- Maintain the schedule needed to provide consistent client support.
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